ZaraCom Decision Support System (DSS)

Also known as the Data Warehouse or Data Center, DSS collects data from element management systems and network nodes/elements and performs comprehensive data analysis. DSS helps entities, such as carriers/operators, call centers, enterprises, etc, to quickly make business decisions, such as sales/marketing planning, subscriber usage analysis, planning for capital investment, strategy for partnership, and etc.

ZaraCom Performance/Capacity Management System

ZaraCom Performance Management System involves reporting and troubleshooting the behavior of equipments and the end-to-end quality issues. ZaraCom Capacity Management System ensures that network capacity meets current and future business requirements in a cost-effective manner.

ZaraCom Packet Inspection

In voice & data broadband, everything is embedded in IP packets. In order to appropriately shape traffic and QoS policies, it is necessary to understand the contents of the IP packets. Thus Network Operations Teams can utilize ZaraCom Packet Inspection Engine to extract the necessary information from the IP packets to obtain application profiling.

ZaraCom Fault Management System

ZaraCom Fault Management System detects, isolates, and corrects malfunctions. The fault management system maintains and examines error logs; traces, identifies, corrects faults; reports error conditions; localizes and traces faults by examining database information; and etc.

ZaraCom Service Management System

ZaraCom Service Management System provides service view for network engineers to realize how users are using their network. Network Operations Teams can effectively assess which services have been impacted by events and further prioritize troubleshooting.

ZaraCom SLA (Service Level Agreement) Management System

ZaraCom SLA Management System transforms legacy network management data into Service Level Agreement Key Performance Indicators (SLA KPIs) to assist network engineers to deliver guaranteed network quality to internal and external customers.

ZaraCom End-to-End Management System

ZaraCom End-to-End Management System offers central and universal platform to monitor and manage network. Network Operations Teams can follow the same methodology to access data and conduct troubleshooting. Operational efficiency can be increased dramatically.

ZaraCom User Experience Management System

ZaraCom User Experience Management System measures users’ actual experiences. Network Operations Teams can proactively address events before receiving users’ compliant tickets.

ZaraCom IP Telephony Management System

ZaraCom IP Telephony Management System assists Network Operations Teams to deliver the TDM-like voice quality on IP "best-effort" model. Unstable voice quality and unpredictable call drop can be minimized.

ZaraCom IP Conference Management System

ZaraCom IP Conference Management System assists Network Operations Teams to minimize video hang and frame lost for IP conference meeting. Problem won’t disappear without any reason. Video conference is guaranteed to be "real-time".